Merchandising & Store OpsWednesday, October 7, 2026
Retailers Reduce Self-Checkout Investment Amid Rising Operational Costs
Only 36% of retailers plan to invest in self-checkout technology this year, a seven-point drop from last year, as stores add staff to lanes to address theft and scanning errors.
The numbers
- 36% Percentage of retailers planning to invest in self-checkout technology this year.
- 340 Number of retailers included in the Voice of the Retail Industry Survey.
- 12,000 Number of stores where Dollar General pulled self-checkout kiosks.
- 10 Maximum number of items allowed per lane at Target.