Culinary & Foodservice Wednesday, October 21, 2026

White Castle scales AI voice ordering to over 100 drive-thru lanes

White Castle is expanding its deployment of SoundHound's AI voice assistant from 10 to over 100 drive-thru lanes, reporting order completion rates above 90% and an average processing time of approximately 60 seconds.

The numbers

100 White Castle scales AI voice ordering to over 100 drive-thru lanes
10 White Castle scales AI voice ordering from 10 drive-thru lanes
90% White Castle reports order completion rates above 90%
40 to 100 White Castle's voice assistant is live at roughly 40 to 100 locations
5 to 10% Staff step in on only 5 to 10% of White Castle transactions

Sources

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