Merchandising & Store OpsSaturday, September 19, 2026
Microsoft partners with Richtech on agentic in-store AI systems
Microsoft is collaborating with Richtech Robotics to deploy Azure-AI-driven agentic systems in stores that provide conversational recommendations, detect shelf gaps, and adjust to real-time foot traffic.
The numbers
- 75% Consumers more likely to purchase when recommendations feel relevant
- 40% In-store complaints relate to wait times
- 4–8% Lost sales accounted for by inventory inaccuracies