Merchandising & Store OpsThursday, August 13, 2026
Workday expands AI scheduling suite for frontline retail operations
Workday has surpassed 500 customers for its AI-driven workforce management suite, which uses agents to automate scheduling and shift replacement for frontline retail staff.
The numbers
- 500 Workday has surpassed 500 customers for its AI-driven workforce management suite.
- 60% Workday has a 60% penetration rate within Fortune 500 companies.
- 21 million Workday manages 21 million workers across retail, hospitality, and transportation.
- 40% Workday has a 40% increase in R&D investment.
- 90%+ The labor optimization engine delivers 90%+ forecast accuracy for scheduling.