Merchandising & Store OpsWednesday, August 12, 2026
In-store administrative overhead consumes 6.4% of gross retail sales
In-store operational inefficiency now consumes 6.4% of gross retail sales due to administrative overhead, making automation of routine reporting and task verification critical for stopping leakage.
The numbers
- 6.4% In-store operational inefficiency consumed 6.4% of gross retail sales
- 5.5% In-store operational inefficiency was 5.5% of gross retail sales in 2025
- 4.5% In-store operational inefficiency was 4.5% of gross retail sales in 2024
- 25% 25% of frontline retail workers describe head office communication as ineffective
- 14% 14% of frontline retail workers described head office communication as ineffective in 2024